Workplace Relationships Mediation & Conflict Resolution

Question: Describe about the Report for Workplace Relationships of Mediation Conflict Resolution. Answer: Response Communication style Ana, Im flattered that you think I am competent to do this work, however, helping you all the time has got me feeling over loaded. In the future I would appreciate it if you try doing it yourself or ask someone else. passive aggressive communication style Take Anas extra work from her, but procrastinate and do not complete it so that her deadlines dont get met. She eventually stops asking you for help. Passive communication style I know you dont know what to do with this extra work, Ana. I might be able to squeeze some of it in and help you out. Assertive communication style Ana, I am going to go to our boss and let her know what a lazy employee you are and tell her that you never do any or your work. Aggressive communication style 2: Scenario Assertive Response 1. You want to go to the department meeting. Your manager says to you: John, as everyone cant go the meeting, would you mind staying and answering the phone. You do mind. In response John could say: It has been six months in the company for me and I have not got a chance to meet the Client so far. This is a good opportunity for me to introduce myself and get noticed by the Client. I wish to attend the meeting as it would be a good learning for me as well. I also feel that this will help me for my future career growth. I can also attend any of the future meetings even in cases where you probably have to take care of any critical meeting. Anyway, I feel that a Junior level person can help in answering the phone calls of the Clients and Vendors if there are any. 2. Your boss comes up and says: Ive been waiting a week now for that analysis report you were doing. Cant you cope with your workload? In response I would say: The data is quite complicated and lengthy. I also have a dependency on the other internal departments. I need their weekly status reports for the past 3 months for me to prepare the consolidated report you have asked for. I have written a mail to them and am still waiting for their response. I feel it could take some time to analyse the effective outcomes after receiving the desired data. I can give you the new deadline by when I could submit the report. 3. At a daily briefing with the team, Cherry (your colleague) comes up with an idea, which you yourself had mentioned to her only 3 days ago. The problem was that she indicated that it was her idea. You are annoyed about this, and want to tackle her after the briefing. In this response I would say, It is kind of someone to portray the borrowed ideas as the ones which originally belong to the person who has suggested it. I have been noticing your behaviour in almost all the meetings where you have presented my ideas as yours. I somehow feel that you lack originality and you have become used to copying someone elses ideas. I see a threat coming soon for you in terms of your career. 4. A colleague asks you for your computer password as hes forgotten his. You feel uncomfortable about doing this. You respond: In this response I would reply There are password reset options and recovery options with which the IT Support team can help you. Also, the company ethics dont agree any professional data sharing between the employees. I can help you approach the concerned IT Help desk team to help you get back your password. I feel that this option works for you. 5. You have been with the organisation 12 months. Having coffee with a colleague who was on the same induction as you, you discover shes had 3 appraisals. Youve only had one. You want to ask Mo, your line manager, about it. In this response I would respond It is the companys policy that an employee should have an annual appraisal and he should be given timely feedback in order to improve his work performance. I have heard from an employee for whom you have conducted 3 appraisals already in the course of 1 year. My internal feeling has prompted me to ask you if I could also have an appraisal done like him. Should I also ask the company HR whether any company norms have been revised for conducting the appraisals. References Collins, S. and O'Rourke, J. (2005). Managing conflict and workplace relationships. Australia: Mason, Ohio. Doherty, N. and Guyler, M. (2008). The essential guide to workplace mediation conflict resolution. London: Kogan Page. Madsen, J. and Mabokela, R. (2005). Culturally relevant schools. New York: RoutledgeFalmer. Reina, D. and Reina, M. (1999). Trust betrayal in the workplace. San Francisco: Berrett-Koehler Publishers. Sias, P. (2009). Organizing relationships. Los Angeles: SAGE.